Why is Ozeki Phone System Better

In the following article you can read a brief summary about some features of Ozeki Phone System XE. This IP PBX uses Voice over IP (VoIP) for calls over the Internet. Webphones are provided to your Ozeki Phone System XE copy. In addition to the standard desktop VoIP devices, many mobile devices can be attached to the system. With Ozeki Phone System XE, it is possible to send SMS messages to different networks. It is easy to configure the whole telephone system, setting voicemails, call recording, routing rules, notifications and so on.
In Figure 1 you can see the most important features and functionalities that your Ozeki Phone System XE provides. These options are not available in other PBX softwares, or the quality of the service is not as good as by this PBX. The functionalities in which your Ozeki Phone System XE is better than other PBXs:


Figure 1 - Reasons why Ozeki Phone System XE is better than other PBXs

In Figure 1 you can see several features and functionalities mentioned that other PBXs' do not provide for its users.

Ozeki Phone System XE is Better than other PBXs

  • Voice over IP technology

    • VoIP technology enables telephone calls to be made over the Internet or another IP based network. When a VoIP call is built up, the voice signals from the sending point are converted into digital data and it is received on the other end as reassembled. Different devices are able to make VoIP calls, including PCs (Personal Computers), VoIP phones, softphones and even a conventional telephone set.

    Voive over IP services require broadband Internet connection, a computer, a VoIP phone or a conventional telephone set. If a VoIP call is initiated from a computer, a headset or other tools are needed to be able to hear and to be heard by the other party. VoIP provides many functionalities that are all useful for a telecommunication system, like conference call, IVR (Interactive Voice Response), etc. It is possible to connect many devices to a VoIP channel, and provides great multimedia transmissions with the help of SIP, RTP, H.323 and other protocols. You can make calls simultaneously on a single line, and the your conversations are prtected by encyryption. You are able to use VoIP services if there is a stable and fast Internet connection available and you have the proper equipment.

  • Webphone technology

    • A webphone is a software-based phone that can be integrated into a company's website. There are two types of webphones: the click-to-call button and the fully featured webphone. The click-to-call button simply appers on a page in the form of a button and if a users clicks on it, that button will forward the call to a preset phone extension. You are able to place your webphone wherever you want, for example you can put it on a page that is frequently visited or on a page that needs explanation or guidence. The fully featured webphones have a virtual keypad and a display screen too that enables visitors to call a certain phone number. Both webphone types make it easy an fast to get in touch with a company or any of its deprtments. Ozeki Phone System XE can function as a webphone server. Ozeki Phone System XE has a server that enables the communication process between endpoints.

  • Creating mobile extensions

    • With Ozeki Phone System XE it is possible to add mobile phones to the company's telephone system. In today's world, there are better communication devices than conventional desktop phones. Since these enhanced communication devices are used on a daily basis, there is need for adding them to the telephone system.

    Ozeki Phone System XE Smartphone client makes it possible to connect mobile devices to the corporate phone system as extensions that produces significant benefits. It can enhance communication in the way that employees, whose phones are connected to the corporate PBX, can have access to the PBX features regardless of their location and employees are available all the time even if they are out of their offices. Sound quality is also an important element in efficient communication. Service providers for mobile phones ensure an excellent working process.

  • Mobile messaging, SMS functionlity

    • Ozeki Phone System XE provides the possibility of sending SMS (Short Message Service) messages through the system. Our PBX, Ozeki Phone System XE is able to select the proper communication form according to your place, presence and availability. The SMS communication has many benefits, for example it helps to improve the availability of the employees. Since SMS functionality is integrated into the system of Ozeki Phone System XE, SMS messages can be sent trough the system to any of the network of the service providers.

  • Extra features and customisation

    • Voicemails

      • Voicemails are virtual extensions in the PBX telephone system. Ozeki Phone System XE's voicemail service stores these messages in folders that are assigned to certain extenions. Voicemail uses audio codecs to compress the voice messages.

    • Call recording

      • Ozeki Phone System XE provides call recording features. The compressed audio files are stored in .MP3 and .WAV formats, and the incoming and outgoing data are stored in different, separate files. Call recording can be used for personal and company purposes as well. Personal usage includes voicemails, companies use call recording for improving call center agents' performance and avoid inappropriate behaviour.

    • Routing rules

      • Routing rules are for configuring different settings in relation with phone calls, to form the rules as you wish. In the case of a incoming call, you can set call forward, or call waiting. If you make a call, the direction of that call can be configured. With DID (Direct Dial In) your phone extensions can be called even from a simple analog telephone set. It is also possible to put several phone extensions into ring groups and one ring group has a unique telephone number and people can call this unique number to reach the extensions in the group.

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