Call Termination explained

This is a brief introduction to call termination that is the action of ending a telephone call. In this article you can read about call termination related topics such as when a call ends, voicemail settings and the page will also mention extensions in relation with call termination.

Call termination is the process of ending phone calls. There are several ways for terminating/ ending a phone call (Figure 1).

call termination explained
Figure 1 - Call Termination explained

Cases of call endings

  • a call ends if there is a problem with connection
  • a call can end if one participant hangs up
  • a call ends if it is forwarded to another line
  • a call ends if the server switches the call from an extension to another because it is busy or there is no answer

Call Termination and the PBX

There are telephone systems that allow users to be able to make calls. The telephones used by the participants are connected to a server (PBX). It is possible to configure settings in the server regarding the phone calls and it means you are able to configure the server to terminate/ end calls automatically after a certain period of time.

Voicemails

Voicemails are responsible for exchanging voice messages between people. Voicemails are virtual extensions in the server that can also be configured regarding the length of the messages. The length of the message can be configured in the server. You can define how long someone can talk to leave a message.

Extensions

In a company there are usually several extensions and telephone lines. When an extension is called, the call is forwarded to that certain extension according to the settings but if it is busy or there is no answer from the extension, the server forwards the call to another line. The call will be keep forwarded to other extensions until someone answers.

Relation with Ozeki Phone System

Ozeki Phone System provides a magnificient support for PBX features therefore it also provides support for voicemails, extensions and their related settings mentioned above. You can set the configurations mentioned above: you are able to coordinate the settings of extensions and the length of voicemails.

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