Best PBX for Small Businesses

This article will discuss PBX, a telephone system that is primarily used by companies for switching, managing and routing calls. You can read about how to choose a PBX that is suitable for a small business or company. Read about hardware and software PBXs and why you should employ the Ozeki Phone System XE.

PBX (Private Branch Exchange) is a telephone system used within a business. It is used for establishing a connection between users, maintaining that connection, disconnecting phone calls and recording data. The system will enable you to transfer calls from one point to another within the business.

What to consider

Choosing the best PBX requires some consideration. First of all you need to think about what your needs are in the business: how many employees you have and whether you need extensions to every one of them, whether you need the calls to be routed to employees who are in remote places or whether you want smartphones for communication.

There are features that you have to keep in mind when you choose a telephone system. Does your business need an auto-attendant feature (your employees do not have to pick up the phone if it rings), conferencing or call hunt (if an employee does not answer the phone, the call will be forwarded to another employee)? Even those can benefit from telephone systems who are not located in an office or those who leave their office quite frequently.

You also have to think about capacity and the expandability of your phone system. Choose a system that you can increase its capacity for more employees and extensions. If you have the Ozeki Phone System you will be able to change the license you bought. If your company increases in size and you need more extensions and phone lines, you just need to subscribe for a bigger license and you will be able to use more extensions.

Hardware and software PBXs

There are hardware and software PBXs that can provide telephone systems for businesses, however, hardware PBXs may not be the best solution for a small business. Hardware PBXs are usually quite expensive and it is not comfortable to buy newer and bigger equipment when it is about expanding your business.

For a small business, it's worth buying a software PBX because usually it costs less than other PBXs. You can download the Ozeki Phone System that provides all the functionality of a PBX since the Ozeki Phone System is a Hosted PBX service. With Hosted PBX you are able to use the following features: music on call hold, sending fax messages and voice mails as well to your e-mail. All you need is an Internet connection. The PBX connects to a VoIP provider to make low cost telephone calls. The PBX handles all the equipment that is required for a hosted telephone system service.

Features of the Ozeki Phone System

As it was mentioned earlier, the Ozeki Phone System is a telephone system that has many useful and interesting features that includes: ring groups, dial plans, voice mail, SMS, a central address book, web, smartphone clients that can work in all mobile networks and they use encryption for communication channels to ensure better security. The Ozeki Phone System supports voice and video calls, live chat and web conferencing and several other interesting features. The Ozeki Phone System can work with databases and different message types such as SMS, e-mail and instant message.

To get to know PBXs better, read the following pages:

If you became interested in this topic, please watch our video:

Best PBX for Small Business? (Video tutorial)

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