IVR is such a telephony that makes it possible for the clients to get in touch
with the systems of the companies. It happens through a configurable Voice System
using DTMF tones in real-time.
How does an IVR system work?
In an IVR system, callers have the chance to select from options with the help of the digits.
It sends a DTMF tone to the host system of the company having pressed the appropriate
button on the keypad of the telephone. Then, it chooses the best action or response
based on the pressed button.
Where is IVR system used?
In a normal case, IVR systems are able to handle and service huge volume of phone calls.
Companies can reduce costs with an IVR system, or they can improve customer experience
as IVR systems make it possible for the callers to get the needed information all day
without any need of an expensive agent.
Some IVR applications includes telephone banking, flight scheduling and televoting.
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