Agent Dialler

The following table presents what core benefits Ozeki Agent Dialler has. Our Example Project offers you all of these functionalities free of charge, but due to the free source code, you can easily complement this feature list by developing your own ideas.

 Agent Dialler Key Features

It is easy to download and setup in less than 10 minutes
Works on any Windows-based PCs or laptops
New generation dialler with predictive dialler
Skips busy, no answer or disconnected lines automatically
Works with any VoIP, SIP, PBX or PSTN phone line
The call list can be endefinitely extensible
Enables unlimited custom data fields and dispositions
Alternate number dialling option
Recalls the busy or unanswered lines
Automated pause/resume according to the agent's availability
Prerecorded audio files can be played during the call
Agents can work anywhere in the World, only Internet connection is needed
Calls can be transacted on the agent's computer by using a headset to talk
Shared call list that can be managed on the server PC
High level of scalability - can dial as many simultaneous calls as your PBX allows
Supports LAN, WAN network configuration

 Agent Dialler + Call Center Manager & Client With CRM Functionality

Call recording option
Call monitoring by joining and listening to the conversation
Statistical data gathering to evaluate the agents' performance
Agents can be assigned to roles and target groups
Recalling manager - reassigns & reschedules callbacks
Prevents calls to already opt-out phone numbers automatically
Agent can access or update to CRM records according to their roles


Download Installer    Download Source Code

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