Call Centre Client with CRM functionality


Frequently Asked Questions

Below you can find a collection about the most frequently asked questions. This questions and answers are related to wide range of topics, such as installation, appropriate usage, performance, etc.

If you have any other questions or need assistance, please contact us at info@ozekiphone.com


How much it costs to get Ozeki Call Centre Client With CRM Functionality?

It costs nothing. You can download its installer and source code absolutely free. Ozeki Call Center Client With CRM Functionality (and the other example program as well) can be used and modified freely under certain conditions.

For using Ozeki sample programs, you need an Ozeki Phone System. In order to unlimited usage you should buy an Ozeki Phone System IP PBX license. The license you have bought determines the number of simultaneous e-mails/calls/messages concerning to these sample programs as well.

What do I need to run Ozeki Call Center Client With CRM Functionality?

  • Windows-based PC or notebook

  • Ozeki Phone System (Click here to download)

  • One or more Ozeki products from the followings: Ozeki Boradcast By Phone auto dialler software, Agent Dialer, IVR Studio, Ozeki Phone System IP PBX system

What do I do before using Call Center Client With CRM Functionality?

  • Download and install Ozeki Phone System

  • Download and install Ozeki Call Centre CRM

  • Allow that the software runs in the background

  • Fill out the proper edit boxes with user data

How can I record the customer interactions?

After you have specified all user data, no human intervention is required.

Since Call Centre Client With CRM Functionality cooperates with Ozeki Broadcast By Phone, Broadcast By SMS and Broadcast By E-mail, all of the customer interactions carried out through the mentioned example programs will be displayed in your CRM database. Every customer has an individual record in the database, which contains all activities (calls, SMSs, e-mails, etc.) concerning that particular client. The system saves them automatically.

How many customer records can be saved?

You can save as many customer records as you want.
Unlimited user data can be stored.



Download Installer    Download Source Code


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